Shipping & Returns

 

Local Shipping: Singapore

$3 Local delivery - SingPost

Self Collect (by appointment & agreed location, email before purchase) - this gives us a chance to make new cacher friends.

International: South East Asia Shipping

$6 International Mail to: Malaysia, Vietnam, Cambodia, Thailand, Indonesia, Philippines - SingPost

Shipping International

$12 International Mail to all other countries - SingPost

Please email us if you have any questions.

Shipping

Unfortunately we aren't able to keep an eye on the progress of every parcel which leaves our warehouse. Individual customers are responsible for tracking their orders to ensure that they are not missed or accidentally left uncollected.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@islandbasecamp.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Info@islandbasecamp.com, once acknowledge, we will provide you with a mailing address.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.