Shipping & Returns

 

All shipping will have tracking, the SingPost Tracking will be included in the shipping notice email.


Local Shipping: Singapore

$3.40 Local delivery, includes tracking - SingPost

Self Collect (by appointment & agreed location, email before purchase) - gives us a chance to make new Geocaching friends.

Asia & the Pacific (except Australia, Japan & New Zealand)

Based on weight - SingPost

Rest of the World Shipping - International

Based on weight - SingPost

International Shipments: For all International shipments, Island Base Camp will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Island Base Camp will not be held liable for any customs duties or taxes that arise from your local customs office. Island Base Camp will also not be held responsible for any additional fee the local carrier in your country may charge.

Please email us if you have any questions.

Shipping, Missing Packages & Tracking

Unfortunately we aren't able to keep an eye on the progress of every parcel which leaves our warehouse. Individual customers are responsible for tracking their orders to ensure that they are not missed or accidentally left uncollected.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@islandbasecamp.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Info@islandbasecamp.com, once acknowledge, we will provide you with a mailing address.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.